Privacy Policy
Your privacy is paramount to us. Learn how we collect, use, and securely protect your personal information and travel identity documents.
Our Commitment to Your Privacy
At Wander Wish Travels, we understand that planning a mountain vacation requires sharing sensitive personal information—including identity proofs for high-altitude military border permits. We strictly safeguard your data and will never sell, lease, or trade your personal details to third-party commercial marketing firms.
Information We Collect
When you inquire, customize an itinerary, or confirm a tour booking with us, we may collect the following information:
- Contact Details: Full name, telephone/WhatsApp number, email address, and residential city.
- Government Identification: Copies of Voter ID cards or Passports, passport-sized photographs, and date of birth (strictly needed for Protected Area Permits for Nathula Pass, North Sikkim, and Bhutan SDF entry visas).
- Travel Party Information: Number of travelers, age of children or senior citizens, and special physical accessibility requirements.
- Payment Information: Bank transaction reference numbers or UPI transfer records (we do not store your credit/debit card PINs or passwords).
How We Use Your Information
We use the data we collect solely for the purpose of fulfilling your travel arrangements:
- Processing official military, state police, and forest department permits for Nathula Pass, Gurudongmar Lake, and Dooars safari entries.
- Submitting visa and Sustainable Development Fee (SDF) documentation to the Department of Tourism, Kingdom of Bhutan.
- Securing room bookings with verified mountain-view hotels and boutique tea estate homestays.
- Assigning private sanitized vehicles and seasoned mountain chauffeurs, sharing emergency contact numbers with our 24/7 on-ground Siliguri operations desk.
Information Sharing & Third-Party Partners
We only share your information with trusted operational partners directly involved in your tour:
- Official Authorities: The Indian Army, Sikkim Police Check-posts, Forest Departments, and Bhutan Immigration authorities for lawful permit clearance.
- Direct Service Providers: The specific hotels and licensed guides assigned to your confirmed itinerary.
- Legal Obligations: We may disclose information if mandated by Indian law or defense border security directives.
✓ We never sell or distribute your contact details to third-party advertising networks or telemarketing agencies.
Document Security & Data Retention
4.1 Secure Handling: Digital copies of your identity documents (such as Passports and Voter IDs) sent via WhatsApp or email are stored on encrypted internal drives accessible only to authorized permit processing staff.
4.2 Post-Trip Document Purge: Physical passport photographs and printed copies submitted to army check-posts are archived according to state military mandates. Sensitive digital identity files in our operational chat queues are routinely purged after tour completion upon request.
Cookies & Website Analytics
Our website may use standard session cookies to remember your travel package filters (such as destination preferences and trip durations) and anonymous analytics to understand how visitors navigate our site. You may choose to disable cookies in your web browser at any time without affecting your ability to browse tour itineraries.
Your Data Protection Rights
You maintain full control over your personal information. You have the right to:
- Request a copy of the personal identification documents we hold on file.
- Ask us to update or correct any inaccuracies in your contact details.
- Request the deletion of your personal records from our system once all travel and tax accounting obligations are satisfied.
Grievance Officer & Contact Details
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data desk directly:
Need assistance with your travel documentation?
Our team assists you step-by-step with permit document requirements before you depart.